User Friendly
Vixda
3/14/2021
Beautiful looking, nice interior size, be sure to purchase the frame kit if its is for a built in
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Built in Micro
Samsung star
2/24/2021
I purchased this a few weeks ago. The microwave is beautiful and works great. The only thing I was disappointed about was not getting the trim kit. Having to find it and and pay just about what I paid for the microwave was upsetting. Other than this I would say it's a great product. If your will to spend the money definitely get it.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
NO TRIM INCLUDED
Beee
12/21/2020
I was looking for a replacement microwave for a built in location (not over stove), saw this model showing the nice looking trim piece in all the photos vs the MS19M8000AG (same microwave without the trim). Ordered this model and it arrived without the trim - only to find out after calling that the trim is not included. The features, dimensions, color, etc. are same as the 8000AG, was told the 8020TA is an "upgrade". Adverising this model always showing the trim while hiding that the trim is extra and not included is poor. I ordered through mobile app and there was no trim addition option (which also fits the 8000AG model) on the listing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Replacing old built-in...
Jimmy
12/7/2020
i replaced an old built in microwave with this one and it went very well.
purchased the microwave and trim kit together (2 separate parts numbers). my only issue is that it does require a torx bit to take out one of the screws. i really recommend that samsung puts one of those bits in with their trim kit.
it needs the t15h torx bit with the hole in the center to properly attach the trim-kit. not something you would normally have but at most hardware stores.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Microwave
Jack
8/3/2020
"we are disappointed with samsung appliances and give them an f rating. Their service arm Service Quick has terrible processes, we received 14 service time changes; some the day before, how do i live my life?
our microwave that is making a LOUD vibration sound that is associated with the device that takes 1800 household volts to 50,000 volts. the solution posed install a sound package which not a repair. the microwave should be replaced due to the servity.
where is samsung on the mattter stay away from samsung products.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks/works well - but needed a silencer
Ed L
6/17/2020
purchased feb 2019 and installed with trim kit in june with matching double oven & cooktop. together, all looks great.
thought unit had a bad magneto because when it ran, the unit was the noisiest microwave i have ever heard. finally had it looked at and when the tech took the unit apart to isolate the cause, saw that there was insufficient padding between the outside panel and base. the solution was to add additional padding (felt) to the unit between outside panel & oven base and also to places where the oven connects to the trim kit. this service call did cost me $87 but at least i have a quiet microwave. samsung really needs to properly pad out this unit to keep the noise level down to a whisper to get a 5 star rating. i should not have had to request this service call.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Is not what it is advertised to be
Cphilli
4/27/2020
this is just a countertop microwave that does not come with the trim kit for the "built in look" you still have to buy the trim kit. dealing with samsung cs trying to return it has been a nightmare
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks nice, but clock constantly resets.
JoeT
3/30/2020
we've had it for a little over a year. however, the clock resets about every tenth time you push the button to open the door. resetting the clock daily is getting a bit annoying.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the microwave (took almost 5 months to get the trim kit)
Jaybird007
11/5/2017
We bought a Samsung black stainless french door refrigerator, wall oven & dishwasher from Lowe's on May 31, 2017. However, we could not order either the microwave or the matching trim kit that we wanted because Lowe's did not have the part #'s in their system. After calling Samsung direct, we learned that there was nowhere in the US where we could order them. Not at Home Depot, not at Best Buy, not at Nebraska Furniture Mart, not at Sears, not at JC Penny, etc. We checked them all. We finally located them at Abt Electronics in Glenview, IL. Ordered the microwave + trim kit on June 8. Abt said it was a special order and would take up to 14 days to ship. We were pleased at that point because we'd have everything finished by the 4th of July. To make a very long story short, we received the microwave on August 10 and the trim kit on October 18. Not Abt's fault; they were very helpful & kept me up to date throughout the process. It was a Samsung manufacturing delay. All told it took almost 5 months to complete the project.
The installation instructions for the trim kit were poorly written & very difficult to follow. I threw them away & after much cursing and measuring & drilling, I finally got the thing installed. We're very happy with the way the microwave performs and the trim fits perfectly into our wall cutout. We're getting ready to buy a new Samsung black stainless washer & dryer. This time I'll make sure it's something that the retailer has in stock.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
